Is there Something Wrong with your Order?

Hopefully you love your print or original art as much as we do, however if you’d like a refund please read our policy and contact us directly. We are more than happy to help if you have an issue with your order.

Here’s our Legal Refund & Returns Policy

You have the right to ask for a replacement or refund under the Consumer Law for products bought on or after 1 January 2011.

You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase or had no use for it.


As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

  • Manufacturing defect – replacement
  • Item lost in transit – replacement
  • Shipping damage – replacement
  • Pindan Art internal IT system error – store credit
  • Pindan Art Customer Service or designer error – store credit
  • Please read our Terms carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation.


Under Australian Law, Pindan Art only have to offer a monetary refund if you experience a major problem.


A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.


Pindan Art do not have to pay for damages or losses that:

are not caused by our conduct, or our products relate to something independent of our business, after the goods leave our control